Below are the only times when you cannot proceed with scheduling your move in DPS before first scheduling a counseling session with your local transportation office. Note: First time movers, separating service members, and retirees must contact their local transportation office before scheduling a move in DPS. Pro-Tip: Instead of using your work email address in the customer information section, use your personal email address so you can stay up to speed on your move at all times. Have a digital copy of your orders ready and be prepared to answer questions about your weight estimate, delivery address, and any special items that need to be moved. After setting up your account, follow the instructions in the Create a Shipment or Create a PPM Shipment tutorial. Follow the instructions in the New User Registration tutorial located in DPS when setting up your account. You can log in to DPS using a Common Access Card, or CAC, or by obtaining a user ID and password before accessing. DPS is where you will upload your orders and create a shipment(s) (e.g., household goods, unaccompanied baggage, non-temporary storage, personally procured move, etc.). If you do not have a DPS account, you will need to register for one. If you are a military member or civilian employee (or a person acting on behalf of) who is making a permanent change of station move, separating, or retiring from federal service, you have to prepare an application in the Defense Personal Property System, or DPS. Military & Family Life Counseling Brochure.
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